Departments across your healthcare organization may use various methods for MyChart signup:

• Office staff might sign you up directly while you’re at the front desk or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You may use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

If you don’t have an activation code, you can request one on the sign-up page. After we verify your information, you will receive a new code.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you have problems using your code, call our MyChart Patient Support Line at 201-894-3700.

With MyChart, you can view most test results as soon as they become available. You will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretations in MyChart.

If you are looking for information from your medical record that is not already accessible in MyChart, you can request copies electronically or in person. For electronic medical records from Englewood Hospital and the Englewood Health Physician Network, click here. You can also submit a request for paper copies in person by completing the “Authorization for Release of Information” form. Click here for the form and instructions.

You will generally receive a response in two business days. Note that MyChart messages should not be used for urgent situations or to report new health issues. Please call you doctor’s office if the situation requires immediate attention or dial 911 if it is an emergency. Note that not all providers can receive messages. Only those providers who accept MyChart messages will have this feature visible to you.

You can book an appointment for many types of tests and visits, including in-person office visits with providers who are part of your care team. Not all providers allow online booking through MyChart. If you are not able to book an appointment through MyChart with a specific provider, or if you are specifically looking for a telemedicine appointment (virtual visit), please call their office or visit the Englewood Health website, englewoodhealth.org, and use the Find a Physician feature to learn how to make an appointment.

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your care team always has the most up-to-date information in your record.

To make a request to change your legal name, call our MyChart Patient Support Line at 201-894-3700.

Your MyChart information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record after each visit.

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Sharing Hub page in MyChart.

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 201-894-3700 to request assistance.

Try checking the spam or junk folders in your email inox. If the email with your code is not there, try clicking “Resend Code.” If you still didn’t receive the email, it could be that your MyChart account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file for you. If this is the case, call our MyChart Patient Support Line at 201-894-3700 for quick support.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

To have your account re-activated, call our MyChart Patient Support Line at 201-894-3700.

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You may have heard of this feature, referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your accounts. Check out our video tutorial on how to do this.

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 201-894-3700.

Call our MyChart Patient Support Line at 201-894-3700.